FAQ

🛍️ ORDERING

How do I place an order? 
Browse our collections, add items to cart, and checkout. For custom items, select your color and add personalization details at text box. 

Do you offer discounts?
Yes! New customers get 10% off their first order. We also run seasonal promotions—follow us on Instagram @mydailysoothe for updates.

Can I modify or cancel my order?
Contact us immediately at mydailysoothe@outlook.com with your order number. If your order hasn't been processed yet, we can make changes.

📦 SHIPPING

How long does shipping take?

  • Custom items: 7-10 business days production + shipping time
  • Domestic (US): 7-10 business days
  • International: 10-15 business days

Do you offer free shipping?
Yes! Free shipping on all orders $99+. Orders under $99 have a flat shipping rate of $12 (US).

Do you ship internationally?
Yes, we ship worldwide. Shipping costs calculated at checkout based on your location.

How do I track my order?
You'll receive a tracking number via email once your order ships. Use it to track your package.

🎨 CUSTOMIZATION

What can I customize?
Choose from 10+ colors, add monograms, zodiac signs, or special text. Specify details at checkout or contact us for complex designs.

How long do custom orders take?
All custom items are made-to-order and require 7-10 business days before shipping.

🧵 PRODUCT & CARE

What type of silk do you use?
100% Mulberry Silk (6A grade, 22-momme)—the highest quality available.

Why is silk better than cotton?
Silk has less friction (prevents hair breakage & wrinkles), is naturally hypoallergenic, and regulates temperature.

How do I wash silk?
Hand wash in cool water with gentle detergent, or machine wash on delicate cycle in a mesh bag. Always air dry—never use the dryer.

How often should I wash my silk items?
Eye masks: weekly | Pillowcases: every 7-10 days | Headwear: after 2-3 wears

đź’ł RETURNS & EXCHANGES

What is your return policy?
Non-Silk items return accepted within 30 days for unused, unwashed items. Custom/personalized items cannot be returned unless defective.

How do I return an item?
Email us at mydailysoothe@outlook.com with your order number. We'll provide return instructions.

What if my item is damaged?
Contact us within 7 days of delivery with photos. We'll reply immediately.

đź’¬ CONTACT

How do I reach you?

  • Email: mydailysoothe@outlook.com
  • Instagram: @mydailysoothe (DM us!)
  • Response time: Within 24 hours (Mon-Fri)

Still have questions?
We're here to help! Reach out anytime.

đź“‹ QUICK REFERENCE

Topic Answer
Free shipping threshold $99+
Production time (custom) 7-10 business days
US shipping time 7 -10business days
Return window 30 days
Silk grade 6A Mulberry, 22-momme
First order discount 10% off

For complete details, see our Shipping Policy and Refund Policy.